Cancellation policy
Last updated: September 18th, 2025
- Confirmation email will be sent within 24 hours
Cancellation Effects:
- Monthly Plans: Cancellation takes effect immediately, no future shipments
- Multi-Month Plans: Cancellation prevents next term renewal only (you keep current supply)
Late Cancellations:
- Monthly Plans: One final shipment may process if within fulfillment window
- Multi-Month Plans: Full renewal term will be charged and binding
Managing Your Subscription
Customer Portal Access: https://limitlesslivingmd.com/profile
Through your account, you can:
- View upcoming billing dates and renewal schedules
- Update payment methods and billing information
- Cancel or modify your subscription
- Track shipments and delivery status
- Access dosing guides and administration instructions
- Schedule follow-up consultations with your provider
Multi-Month Plan Conditions
- Cannot be paused, refunded, or canceled mid-term
- Complete supply ships immediately upon payment
- Cancellation only prevents future term renewals
- Auto-renewal occurs unless canceled 5+ days before renewal date
- Once renewed, you are responsible for the full new term payment
Plan Changes and Modifications
Switching Plans: Contact support at least 7 days before your next billing cycle or manage through your profile
Format Changes: Injectable, nasal, or capsule format changes require 7 days notice
Dosing Adjustments: Work with your provider for any dosing modifications
Medical Requirements
- All subscriptions require active medical provider approval
- Providers may adjust or discontinue treatment as medically necessary
- Subscription does not guarantee continued eligibility
- Regular medical supervision included in all plans
Payment and Account Management
By subscribing, you authorize:
- Recurring billing for monthly plans or term renewals for multi-month plans
- Responsibility for timely cancellation requests
- All charges through completion of committed terms
Failed payments may result in care suspension or shipment delays.
Company Termination Rights
We may cancel subscriptions for:
- Payment failures or declined transactions
- Medical ineligibility determined by providers
- Policy violations or product misuse
You remain responsible for any charges owed through the term's completion.
Supply Availability
While we maintain reliable medication access, rare shortages or regulatory changes may impact availability. Alternative treatments will be offered when possible, or plans adjusted accordingly.
Support and Questions
- Manage Subscription:
- Customer Support:
- Medical Questions: Schedule consultation through your patient portal